Lowe's Home Improvement in Mebane, NC Open now

Reviews about Lowe's Home Improvement

• ★ ☆ ☆ ☆ ☆

  February 25, 2020, by Michael Mues
  So let me tell you a little story. Over the past few months I’ve been transitioning all my light switches to “smart switches”. I’ve bought almost all of the switches from Lowe’s. Most online, some in the store. For the most part they have all worked, but a couple were bad right out of the box. I bought a few more a couple weeks ago, can’t remember if it was in The Durham Lowe’s, or the Mebane Store. As luck would not have it, one of the switches was bad. Saturday night I went in to the Mebane Store to exchange the switch. Didn’t want money, just another switch. I didn’t have my receipt so they asked for my license, so I gave it to them. When they scanned it, they said my license was blocked from returning items. Odd, I thought I had just returned something the day before with my license (in the middle of a kitchen project). Anyway, I told the cashier, I’m just gonna go buy a new one and return this one with the new receipt. Due to time constraints I ended up just leaving the store purchasing the new switch and some other items. I returned today with the receipt and the switch. The same cashier was at the return desk. She asked me if that was the same switch I tried to return on Saturday. I could have lied and said it was not. But since I’m a person of integrity I told the truth. Apparently telling the truth at Lowe’s is a bad call. She immediately caught an attitude with me and said she wouldn’t do it, even with a receipt. I asked for the manager and met Mitch Joyner (Store Manager). Mitch also refused to return the switch, even though I had a receipt. Mitch was not very nice either and had a bit of an attitude. Couple of side notes. When I tried to get my license “unlocked” Saturday night I couldn’t because they are not available on the weekends. When I called today, there is a 2 day waiting period for a call back. Considering I probably returned only one or two items on my license in the last 13 years, I’m not sure why it’s “locked” to begin with. I filed a formal complaint with Lowe’s Corporate office and I’m waiting on a call back from Mitch’s boss. I hope you’re happy Mitch, you lost a customer over a $40 switch. Even though this store is closer than Home Depot, I’ll drive the extra 10 miles just to not give you my business.